FLS GmbH (Fast Lean Smart) is a provider of workforce management software (FLS VISITOUR) for appointment scheduling and route planning, dynamic real-time job planning and tour optimization using common CRM systems and a mobile information platform (FLS MOBILE) for service technicians. The in-house developed algorithm PowerOpt enables companies to provide appointment scheduling and tour planning for their sales and service teams in a high-performance way, depicting all processes graphically and optimizing them in real-time. Planning changes (like, for instance, malfunctions, staff shortage, order cancellations) can be taken into consideration within seconds. With the online appointment terminal of FLS VISITOUR, companies can provide their customers with an excellent service-oriented opportunity to select from short appointment timeframes and to agree an appointment of their choice.
The automatic re-planning and best possible optimization through PowerOpt ensures sustainable staff utilization and customer satisfaction. Apart from these key benefits, cost savings of up to 20% can be achieved. In addition to the uninterrupted integration into all leading CRM and ERP systems (incl. Microsoft Dynamics CRM and SAP), the FLS MOBILE solution is also interlinked with FLS VISITOUR in real-time, ensuring that real-time transmission of status feedbacks can be permanently adjusted to the actual conditions. All additional information and documents, such as order /customer reports, photos, spare part management, are exchanged via synchronization between the office team and field staff. This enables a fully digitalized imaging of the service process.
FLS GmbH with headquarters in Heikendorf near Kiel is owner-managed and offers extensive global services - ranging from development via implementation to training and support of workforce management software. An expert team of mathematicians, computer scientists and economists develops all products internally. The company relies on over 20 years of experience in terms optimization of office and field service processes. Well known customers like IBM, REWE, Jungheinrich and Sky use FLS VISITOUR and the FLS MOBILE solution for process control in service and sales.
For the STEP project, FLS contributes with its know-how around technician job planning for generated orders and the full automation of this process segment.